Different referencing styles have different rules. Some, like APA, have a well-defined set of rules. Others, like Harvard, are generic referencing styles that may vary in detail between publishers and organizations. Our service includes ensuring consistency with a given referencing style, but we are not able to change your referencing from an existing style to a new one.
If our changes are not in line with your referencing requirements, it could be that you didn’t specify the exact version of the system you are using when you uploaded your document. If you are using an in-house referencing style (e.g., one specified in a university style guide), then, let us know so your future documents will follow your requirements.
If you think that we’ve missed specific issues in your referencing, though, contact us and we’ll do our best to correct them.