How can I disconnect Google Drive from my account?

If you have previously connected your Google Drive to your account and would like to undo this, you have two options: Log into your account, go to the “My Info” page, and deselect the option for connecting your Google Drive to your account in the “Google Account” section. Stop the Proofed app from accessing your Google Drive via your Google Drive account. Google has a helpful article here (you will find the relevant instructions under “Remove site or app access”) explaining exactly how to do this.

How can I change my password on my account?

You have two options to change your account password. If you remember your existing password, sign in to your account and go to the “My Info” section. In the “Personal Information” section here, click “Change Password”, enter your old and new passwords, then click “Save” at the bottom of the page. If you are unsure of your existing password, please use the reset password tool. Here, you simply need to enter your email address and we will send you an email with a link to create a new password for your account.

How can I stop receiving marketing emails?

There are two ways to unsubscribe from marketing emails. The first is to sign in to your account, go to the “My Info” section, and deselect the marketing emails option before clicking “Save” at the bottom of the page. Alternatively, every marketing email will have an unsubscribe link. Click this and follow the instructions to unsubscribe from future marketing emails.

Can you remove my details from your records?

Yes. We are fully GDPR and CPPA compliant, so if you would like your account closed and your personal details removed from our database, just let us know.

Can I delete my document from your system once the editing or proofreading process is complete?

Yes. But please remember to download your proofread copy first. Once you have, simply click the delete button. But please be aware that once deleted from our system, all versions of your document will be permanently removed.

How do you protect my privacy and confidentiality? Will you sign an NDA?

We operate a strict privacy policy and have confidentiality procedures in place. This includes all our editors and proofreaders signing NDAs. You can find our privacy policy here. Additionally, if you require Proofed to sign a separate NDA, just let us know and we will be happy to do so.

Does Stripe store my payment details?

Stripe stores your card details securely via a token so you can check out more easily when you next use the site. You can remove this via the settings in your user area or by contacting us so we can do it for you.

Do universities and colleges allow proofreading?

Yes. Generally, universities and colleges allow proofreading. Some students even receive a proofreading allowance from their university. That being said, if you are ever in doubt, speak to your university. Proofed operates an ethical editing model where we will never knowingly edit a student’s work. This ensures we don’t facilitate plagiarism while providing great proofreading services to students that meet university rules.

Home
FAQs
Confidentiality

Confidentiality

FAQs about confidentiality. This includes information about signing NDAs, disconnecting Google Drive, and deleting documents.

Topics

How can I disconnect Google Drive from my account?
How can I change my password on my account?
How can I stop receiving marketing emails?
Can you remove my details from your records?
Can I delete my document from your system once the editing or proofreading process is complete?
How do you protect my privacy and confidentiality? Will you sign an NDA?
Does Stripe store my payment details?
Do universities and colleges allow proofreading?