Question 1

How can I disconnect Google Drive from my account?

Accepted Answer

If you have previously connected your Google Drive to your account and would like to undo this, you have two options:

Log into your account, go to the &#8220;My Info&#8221; page, and deselect the option for connecting your Google Drive to your account in the &#8220;Google Account&#8221; section.
Stop the Proofed app from accessing your Google Drive via your Google Drive account. Google has a helpful article here (you will find the relevant instructions under &#8220;Remove site or app access&#8221;) explaining exactly how to do this.

Question 2

How can I change my password on my account?

Accepted Answer

You have two options to change your account password. If you remember your existing password, sign in to your account and go to the &#8220;My Info&#8221; section. In the &#8220;Personal Information&#8221; section here, click &#8220;Change Password&#8221;, enter your old and new passwords, then click &#8220;Save&#8221; at the bottom of the page.
If you are unsure of your existing password, please use the reset password tool. Here, you simply need to enter your email address and we will send you an email with a link to create a new password for your account.

Question 3

How can I stop receiving marketing emails?

Accepted Answer

There are two ways to unsubscribe from marketing emails. The first is to sign in to your account, go to the &#8220;My Info&#8221; section, and deselect the marketing emails option before clicking &#8220;Save&#8221; at the bottom of the page.
Alternatively, every marketing email will have an unsubscribe link. Click this and follow the instructions to unsubscribe from future marketing emails.

Question 4

Can you remove my details from your records?

Accepted Answer

Yes. We are fully GDPR and CPPA compliant, so if you would like your account closed and your personal details removed from our database, just let us know.

Question 5

Can I delete my document from your system once the editing or proofreading process is complete?

Accepted Answer

Yes. But please remember to download your proofread copy first. Once you have, simply click the delete button.

But please be aware that once deleted from our system, all versions of your document will be permanently removed.

Question 6

How do you protect my privacy and confidentiality? Will you sign an NDA?

Accepted Answer

We operate a strict privacy policy and have confidentiality procedures in place. This includes all our editors and proofreaders signing NDAs. You can find our privacy policy here. Additionally, if you require Proofed to sign a separate NDA, just let us know and we will be happy to do so.

Question 7

Does Stripe store my payment details?

Accepted Answer

Stripe stores your card details securely via a token so you can check out more easily when you next use the site. You can remove this via the settings in your user area or by contacting us so we can do it for you.

Question 8

Do universities and colleges allow proofreading?

Accepted Answer

Yes. Generally, universities and colleges allow proofreading. Some students even receive a proofreading allowance from their university.
That being said, if you are ever in doubt, speak to your university.
Proofed operates an ethical editing model where we will never knowingly edit a student&#8217;s work. This ensures we don&#8217;t facilitate plagiarism while providing great proofreading services to students that meet university rules.

Confidentiality

Topics

Certifications